Collections and returns

Whether you’re shipping an item that you’ve sold or are returning something that you’ve bought via mail order or the internet and that is faulty or the wrong size/colour/style, being in your house is still an issue. You may have received it with a minimum amount of fuss, but now you have got to wait in for somebody to come and collect it. I know that some slightly more intelligent retailers allow you to return the “home-shopped” items to their high street stores, but in the majority of cases you can’t do this. I can only imagine that this must put off a lot of potential home shoppers. I wonder if anybody knows how many? It would be interesting to know if there is any research into these things.