Delivery options - latest research
The following extract was spotted in the M-logistics August newsletter
Home delivery options – ‘little improvement’
Internet retailers are making little progress in improving the range and quality of their delivery options, according to a new report commissioned from consultancy Snow Valley by IMRG. On a count of 14 aspects of home delivery, the report found only two areas where the change since last year exceeded 5 per cent – deliveries limited to billing address only (down from 17 to 9 per cent), and an online tracking facility (up from 59 to 67 per cent). Fourteen per cent of retailers delivered at a specified time of day (11 per cent last year), and 24 per cent offered Saturday delivery (23 per cent last year). No fewer that 43 per cent of the sites studied offered no delivery options, and only 6 per cent of retailers offered a “buy online and collect in-store” service. But the report concludes that many retailers “are actively trying out new ideas when it comes to delivery.”
Does anybody have any idea what the "new ideas" might be?
I also read that shoppers may be provided with the capability to precisely track (presumably on-line) their deliveries so that they can arrive home at the right time to receive the delivery!!
Would this work?
Home delivery options – ‘little improvement’
Internet retailers are making little progress in improving the range and quality of their delivery options, according to a new report commissioned from consultancy Snow Valley by IMRG. On a count of 14 aspects of home delivery, the report found only two areas where the change since last year exceeded 5 per cent – deliveries limited to billing address only (down from 17 to 9 per cent), and an online tracking facility (up from 59 to 67 per cent). Fourteen per cent of retailers delivered at a specified time of day (11 per cent last year), and 24 per cent offered Saturday delivery (23 per cent last year). No fewer that 43 per cent of the sites studied offered no delivery options, and only 6 per cent of retailers offered a “buy online and collect in-store” service. But the report concludes that many retailers “are actively trying out new ideas when it comes to delivery.”
Does anybody have any idea what the "new ideas" might be?
I also read that shoppers may be provided with the capability to precisely track (presumably on-line) their deliveries so that they can arrive home at the right time to receive the delivery!!
Would this work?
posted by Delivery Blues @ 10:03 am
3 comments
