Deliveryblues

Wednesday, October 11, 2006

Design your site for your customers

Here's an interesting case of somebody who is doing their utmost to rearrange a delivery at a suitable time and struggling bigtime. This person is trying to help TicketMaster complete the job that they have been paid to do, but the design of the process is doing more harm than good. Perhaps the key phrase here is "HAVE BEEN PAID".

How much goodwill is being lost by the sour taste that is created by poor delivery options?

LET ME KNOW

How a liitle change could make a big difference